Privacy Policy

We may collect your name, phone number, email address, organization name, institute name, billing details, GST details, address, and communication details.

We may collect sample-related information, testing requirements, reports, result data, project details, research details, and technical documents shared by the client.

We may collect payment-related information required for invoices, receipts, refunds, and accounting.

We may collect website usage information such as browser type, device information, IP address, cookies, page visits, and analytics data.

We may keep communication records through email, phone, WhatsApp, website forms, or other channels.

We use your information to understand your testing requirement, provide quotations, coordinate with partner laboratories, process samples, share reports, create invoices, issue receipts, process refunds, and provide customer support.

We may also use your information to improve our services, website, communication, operations, and client experience.

We may use your contact details to send service-related updates, report updates, payment updates, reminders, or relevant information about RNDgrid services.

We do not sell your personal data to third parties.

To complete your requested service, we may share relevant information with partner laboratories, technical experts, consultants, logistics partners, payment or accounting service providers, IT service providers, and authorized RNDgrid team members.

Only information required for the service is shared.

We may disclose information if required by law, court order, government authority, regulatory requirement, or to protect the rights and safety of RNDgrid, clients, laboratories, or others.

Since testing is performed by external partner laboratories, sample details, testing requirements, and related technical information may be shared with the concerned laboratory.

Partner laboratories are expected to use such information only for performing the requested service and handling related technical communication.

Reports, results, sample information, and project details are treated as confidential.

RNDgrid does not publicly share client reports or results without permission, unless required by law or necessary for resolving a service-related issue.

We retain client information, reports, invoices, receipts, communication records, and service records for as long as required for service delivery, accounting, legal compliance, internal records, and dispute resolution.

Sample retention is handled by the concerned laboratory.

After report delivery, samples are retained only for a limited time and are discarded by the laboratory as per operational requirements.

Clients must raise result-related queries within 24 hours of receiving the report.

Our website may use cookies and analytics tools to understand visitor behavior, improve website performance, and enhance user experience.

You can disable cookies from your browser settings.

Some website features may not work properly if cookies are disabled.

We take reasonable steps to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no digital system, email, website, or internet-based communication can be guaranteed to be completely secure.

You may request access to your personal information, correction of incorrect information, or deletion of personal information where legally and operationally possible.

Some information may need to be retained for legal, tax, accounting, service, or dispute-resolution purposes.

Requests can be sent to hello@rndgrid.com.

By submitting a form, sharing your contact details, or using our services, you agree that RNDgrid may contact you by phone, email, WhatsApp, SMS, or other communication channels for service-related communication.

You may request to stop non-essential promotional communication at any time.

Our website may contain links to third-party websites or services.

RNDgrid is not responsible for the privacy practices, content, or security of third-party websites.

Students may use RNDgrid services for academic and research purposes.

If any user is legally required to obtain permission from a parent, guardian, institute, or organization before sharing information or samples, it is the user's responsibility to obtain such permission.

RNDgrid may update this Privacy Policy from time to time.

The updated version will be posted on the website with the revised date.

Continued use of the website or services means acceptance of the updated Privacy Policy.